Shipping Policy

Returns: 
Due to the perishable nature of our products, all sales are final. However, all orders are hand packed & human error can happen! If there are any issues with your order, please contact us within 48hrs of delivery and we will assess your claim. 

Minimum Order: 
Residents of Wingham & Lucknow are eligible to receive delivery on minimum orders of $50. For residents of all other delivery areas we require orders to total $100 in order to be eligible for delivery. If you wish to place an order below these thresholds we would be happy to prep the order for in-store pickup!

Shipping Fees:

Order Packaging: 
Your order will ship fully frozen in a cardboard box without extra insulation or ice packs. This is to help keep costs down to make delivery more accessible/affordable and not create extra waste. Our delivery boxes are fully recyclable! 

Order Delivery: 
We prefer for customers to be home to receive their delivery. This is to ensure your order gets handed to you safely as we do not take responsibility for your order once it leaves our drivers hands! However, if you agree to your order being left on your doorstep we ask that you provide a safe/shaded spot or leave a cooler for us to pack your order into!

Delivery to Condo/Apartment Buildings: 
We are happy to deliver to condos or apartments. However in order to mitigate any confusion or parking conflicts for our delivery drivers we ask that you meet us at the front door or entrance to your building. If you are unable to meet our driver we kindly ask that you select in store pickup for your orders!