Frequently Asked Questions

Do I need to be home to receive my order? 

We prefer for customers to be home to receive their order for peace of mind on both ends, as we do not take responsibility for orders once it leaves our drivers hands. However, if you will not be home to receive your order please include that in the "special instructions" box at checkout. We also suggest leaving a large cooler that we can pack your order into!

Can I reschedule my delivery? 

Yes, rescheduling delivery is something we are able to accommodate. Please let us know as far in advance as possible before your order is shipped out if you would like to change your delivery date. 

Where do you deliver? 

We are currently delivering to Wingham & Lucknow addresses while we work out the kinks of launching this new service. We are hoping to add Bruce, Perth & Wellington County addresses to our roster by Late Spring 2025. 

Is there a minimum order for delivery? 

For Wingham & Lucknow orders we require a minimum order of $50. For all other addresses we require a minimum $100 order. 

Can I get free shipping? 

Yes! Wingham & Lucknow orders receive free shipping on orders over $100. All other orders receive free shipping on orders over $200!

Will my order arrive fresh or frozen? 

In order to ensure optimal freshness your order will arrive frozen.

What shipping service do you use? 

We ship using our own service & fleet of delivery vehicles. We hope this allows you to receive the same “small town butcher” service you have always experienced when shopping with us! 

Do you offer grass fed & finished meats? 

At this time we do not offer grass fed & finished meats. Don’t hesitate to reach out and we would be happy to point you in the direction of some of our favourite grass fed & finished farmers!

Still have more questions? Get in touch!